Technical Support Engineer / Specialist 60 – 100 % (f/m/d)

von: Hamilton Medical AG | Ort: Domat/Ems
N: HamiltonMedicalAG
True to the vision "We drive innovation to improve people's lives", the Hamilton companies have been providing solutions for the health sector since 1950. We are an innovative pioneer in the fields of ventilators, automated pipetting, sample management and in the development of process sensors.

Hamilton Medical is a leading manufacturer of intelligent ventilators. Whether in ICUs, during emergency rescue transport or an MRI scan – our solutions cover a multitude of patient groups, applications and environments.

How you can make a difference:

  • Planning, communication and execution of technical distributor audits

  • Ensure that the communication, timing, implementation and results of the global service partner audit program meet our objectives and that any non-conformances are tracked and corrected in a timely manner

  • Recording customer complaints with full information and documentation in the complaints system

  • Provide technical training to users as required

  • Perform remote troubleshooting

  • Act as company ambassador when visiting customers

That's what you bring along:

  • Completed apprenticeship in the field of electronics or mechanics

  • At least 5 years of experience in a comparable role would be of advantage

  • Experience with EU and FDA medical device regulation and/or local authorities (SwissMedic, BfArM) would be of advantage

  • Proven experience with reading and interpreting device diagnostics and/or troubleshooting mechanical ventilation devices

  • High customer service skills, positive attitude, and ability to communicate with others clearly and tactfully. Strong customer orientation

  • Good computer literacy, standard operating systems + MS Office

  • Speaks/writes/reads English and German (fluent or native speaker)

  • Travel requirements up to 50% (international)

Learn more about career opportunities at Hamilton at jobs.hamilton.ch.

Do you share our values and feel at home in a cooperative and down-to-earth environment? At Hamilton, we not only offer a motivating working environment, but also various leisure activities and modern working conditions. Our interactions at eye level encourage open communication and a pleasant working environment. Become part of a team where your skills are valued and innovative ideas are fostered. Interested? Then apply online using the "Apply now" button. If you have any questions, please contact us at jobs@hamilton.ch with the following details:

Reference: JR-4054-fjm/Contact: Ilaria Cerullo

Applications by post or e-mail can unfortunately not be considered.

N: HamiltonMedicalAG

Webseite Hamilton Medical AG

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