IT Support Engineer (f/m/d)

von: Hexagon Geosystems Services AG | Ort: Zürich
N: HexagonGeosystemsServicesAG
This appeals to you

  • Provide 1st and 2nd level support to address user inquiries and technical issues promptly and effectively
  • Handle tasks in the ServiceNow ticketing system
  • Manage the employee onboarding and offboarding process
  • Troubleshoot and resolve general Microsoft Windows issues on company computers
  • Maintain and support audio/video systems in meeting rooms and mobile TVs
  • Oversee the functionality printers, and office infrastructure
  • Oversee Network Attached Storage (NAS) and implement backup solutions
  • Involvement in setting up and maintaining server rooms
  • Administer network and firewall configurations and infrastructure
  • Participate in in-house meetings, events, and projects that require new or temporary setups and network services
  • Lead monthly alignment meetings with teams' representatives
  • Install and configure desktops PCs, laptops, smartphones, and mobile devices with appropriate software applications according to Global IT standards and IT guidelines
  • Organize hardware repairs and manage new hardware installations
  • Support in the ordering of new hardware
  • Maintain documentation related to IT processes, hardware, and software configurations
This is you

  • Several years of experience in 1st and 2nd level support
  • A strong team player willing to help others
  • Completed apprenticeship or studies in the field of computer science
  • Good proficiency in Microsoft 365 app suite, SharePoint Online & Teams
  • Good knowledge in Windows operating system (Linux & MacOS knowledge is an advantage)
  • Excellent diagnostic and troubleshooting skills and strong attention to detail
  • You have experience with Active Directory / Azure cloud solutions
  • You know the basics of network and server infrastructure
  • Excellent communication and collaboration skills with ability to work in a global team
  • Languages: English (German is an advantage)

N: HexagonGeosystemsServicesAG

  • Zürich

Webseite Hexagon Geosystems Services AG

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