Your main tasks:
<ul><li>Collaborate on development projects with a scrum framework, ensuring the optimal level of serviceability for new products (hardware and software) </li><li> Create service manuals and other relevant documentation</li><li> Collaborate on the design of the training concept </li><li> Create a service concept, including installation and maintenance procedures, tests, special tools, etc.</li><li> Contribute during the design of functional specifications</li><li> Define service user requirements</li><li> Participate in the continuous improvement of our products during their entire lifecycle </li><li> Update service documentation and spare parts</li><li> Raise change requests for quality relevant issues</li><li> Monitor warranty requests to identify possible quality issues</li></ul>
<ul><li>Bachelor's degree in engineering or equivalent, preferably in electronics or similar</li><li> Minimum 3 years of experience in technical support for electronic instruments, ideally in chemical analysis, laboratory automation, or medical devices </li><li> Strong conceptual and analytical skills</li><li> Great communication, negotiation, and teamwork skills </li><li> Fluency in English (written and spoken, proficiency level) and good understanding of German, as well as expertise using common MS Office products and project management tools</li></ul>
<ul><li>A comprehensive introduction to an interdisciplinary, challenging, and interesting job, with plenty of room for personal initiative and professional growth</li><li> A motivating, dynamic, and cooperative work culture in a modern working environment</li><li> Top infrastructure, including state-of-the-art work equipment, fitness room, staff restaurant and above-average social benefits</li></ul>
<p>Applications from recruitment agencies cannot be considered in filling this position</p>
Are you interested? We look forward to receiving your application.
If you have more questions please contact Simona Hut, Jr. Human Resources Manager, Tel. +41 71 353 85 30.<br>
Metrohm provides best-in-class after sales services worldwide. The Competence Center Service is responsible of the lifecycle management for the global service products. We enable our field service network to deliver state-of-the-art installation and compliance services, preventive and corrective maintenance; among other adding-value services. Currently, we are filling an interesting position in this department for an